Store Policies

Welcome to the website of Furniture Factory Outlet located at: (hereinafter "We", "Us", "Our"). We thank You (any visitor to Our website and hereinafter "You" or "Your") for visiting Our website and considering Our products and services.

The following policy explains how information about You is used and protected. As stated in Our Terms of Service, Our Privacy Policy forms part of Your legal agreement with Us. Please do not use this Website if You disagree with any part of Our Privacy Policy.

We want to assure all of Our customers that whenever information is used, it is done with discretion. The safeguarding of customer information is an issue We take seriously at Furniture Factory Outlet. To affirm Our continuing commitment to the proper use of customer information, We have set forth the following Privacy Policy.

Store Policy
Non-Personal Information
When You use Our web site, Our servers may automatically collect certain Non-Personal Information such as: Your IP address, Your operating system or Your browser.

Orders may be placed via email, phone, or in person at our store location. Please review the RECEIPT carefully for errors and/or omissions. Approving the RECEIPT constitutes acceptance and full responsibility for any errors, omissions and legal compliance in this document and the order. We cannot accept liability for any errors overlooked once the invoice has been approved and paid for. Any changes made to an invoice are subject to additional charges.

We accept Visa, MasterCard, and Discover, which typically process within 24 hours of order placement. Merchandise cannot be held without payment. Prices and available inventory are subject to change until an order is paid for. Payment is due in full at the time of order.

Lead Time
Due to the many vendors and styles offered by Furniture Factory Outlet, lead times will vary by order. Please contact us with any questions concerning lead time on your order.

We will make all efforts to quote accurate lead times and notify all our customers promptly. Under no circumstances will Furniture Factory Outlet be responsible for any consequential damages resulting in order completion or shipping delays.

Wood Veneers, Lacquers and Bamboo

Due to the inherently unique qualities of wood veneer and bamboo, variations such as grain color, grain pattern and unique markings must be expected. These variations can be present on each piece of furniture and within the same door/drawer front and are not considered defects. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, color, texture or any other physical attribute after taking delivery of a product.

Other Materials
Color, texture, and graining variations can occur in natural products like leather, glass, fabric and stone. These are not normally considered imperfections. Colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, color, texture or any other physical attribute after taking delivery of a product.

Shipping & Delivery Policy / Customer Pickup Policy
It is entirely your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways, etc. and will fit into your living space. You will be responsible for making yourself available to receive and inspect the product at the time of delivery. You agree to be available to receive the product from the carrier at the time of delivery, and represent that the delivery address provided by you is accessible to commercial trucking and delivery companies.

Inspect your furniture immediately upon receipt. Please be aware that furniture is highly susceptible to damage during transit.

IF THERE IS DAMAGE OF ANY KIND, YOU MUST MAKE SURE THE DRIVER NOTES THE DAMAGE YOU, THE CUSTOMER, WILL BE RESPONSIBLE FOR MAKING YOURSELF AVAILABLE FOR TAKING THE DELIVERY AND INSPECTING THE PRODUCT AT THE TIME OF DELIVERY. If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns, claims etc. . You may be required to submit digital photographs of damaged material that should be clearly visible in the digital photograph to substantiate the claim within one week of receiving the shipment. Digital photographs must clearly indicate the damage. In cases where multiple items are part of an order, claims are limited to the value of the damaged item or items after the above mentioned evidence is submitted and approved. Furniture Factory Outlet does not accept delivery instructions to any other delivery company instead of the valid delivery address specified at the time of the order. If the delivery address is inaccessible or invalid, the customer agrees to pay the purchase order amount and the additional delivery charges. Furniture Factory Outlet is not liable for damages other than those mentioned on the delivery receipt. Please ensure you inspect the content of all packages before signing on the delivery receipt. Delivery & shipping estimates are good faith estimates only and are subject to change at any time.

Threshold Delivery is available for an additional fee and offers the same shipping window and services included in our Standard Delivery service, but brought in and placed inside your residence. We recommend this service to customers in apartments, multi-unit buildings or offices. Threshold delivery does not include opening, assembly or removal of packing materials. It also does not include moving of existing items.

White Glove Delivery service is available for an additional fee which includes a delivery appointment, inside delivery, assembly and installation in your room of choice and removal of all packing materials. The delivery window for White Glove service is approximately 1-2 weeks from the day your order ships. The customer agrees that the name, phone number, email address and other contact information can be given by Furniture Factory Outlet to the trucker or any other shipping agent to coordinate deliveries and improve customer satisfaction and efficiency.

Any change of a Ship To delivery address on an order requires the change be made referencing the Furniture Factory Outlet Invoice number in writing or an email form. Only then would this change be considered effective and valid. The delivery personnel will be responsible for delivering the product only curbside, as described above. The delivery personnel are not permitted to handle furnishings already in your home, so it's important that you know ahead of time where the Product will be placed, and plan accordingly. The Product specifications (height, width, depth, weight, and other relevant details) will be provided to you at your request, so you are adequately prepared. Furniture Factory Outlet is responsible for making payments to its shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that Furniture Factory Outlet will not refund such payments under any circumstances.

Prices are subject to change at any time. While we strive towards our goal of a 100% error-free world, mistakes can happen and we cannot guarantee that any or all content is accurate or complete, including price information, product specifications, lead time, or any other attribute listed on the web site or in our store. In the event a product is listed at an incorrect price due to a typographical or any other error on any page on the web-site, brochure, promotional material or any other electronic or hard copy document, Furniture Factory Outlet will have the right to refuse, cancel, modify, or take any action it may consider appropriate to address the error for any inquiry, quotation, or orders placed for products listed at the incorrect price, regardless of whether any payment has been made or not. If we discover such errors, they will be corrected on our system using best efforts on the part of Furniture Factory Outlet, and the corrected price or other information will be notified to you, and will be applied to your order. If one or more payments have already been made and your order is confirmed, accepted, refused, cancelled, or modified in such a case of incorrect price, Furniture Factory Outlet will refund any payment or payments you have already made for such item or items. If a product is listed at an incorrect price, Furniture Factory Outlet reserves the right to refuse, cancel or limit any order placed at the incorrect price. In no event shall Furniture Factory Outlet be liable to sell or ship the product to the customer at the inaccurate price. The customer's sole remedy in such cases will be the full refund of any funds that we have collected in reference to the cancelled products and/or services.

Changes to the Terms Conditions
Furniture Factory Outlet reserves the right, at its sole discretion, to change, modify, add or remove any portion of the Terms in whole or in part, at any time without notification. If you disagree with any changes to the terms, your sole recourse is to stop using this Site. Your continued use of the Site after any changes to these Terms are posted will be considered acceptance of those changes. You should periodically check the "Terms and Conditions" link on our homepage to view the current Terms & Conditions. Furniture Factory Outlet may, in its sole discretion, terminate, change, suspend or discontinue any aspect of the Furniture Factory Outlet Site, temporarily or permanently, including the availability of any features of the Site or access to any parts of the Site, at any time without notice to you, and you fully agree that in no event shall Furniture Factory Outlet be liable for such actions as it deems fit. If a product is listed at an incorrect price, Furniture Factory Outlet reserves the right to refuse, cancel or limit any order placed at the incorrect price.

Return, Exchange, Cancellation & Refund Policy

Privacy Policy
Protecting your privacy is important to Furniture Factory Outlet. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Furniture Factory Outlet Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information. The information Furniture Factory Outlet gathers is never shared with anyone, except in connection with your order and as specified below. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. We do not sell, rent, share, trade or give away any of the information you provide to us. No third party will solicit you as a result of information within our control.

It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.

You agree to indemnify and hold harmless Furniture Factory Outlet, its parent companies, subsidiaries, affiliates, officers, directors, agents, employees, or other partners, and suppliers, from any claim, demand, action or damage, including reasonable attorney's fees, made or incurred by any third party arising out of or related to your use of the Site, any Content you transmit via the Site, or your violation of the Terms.

You represent and warrant that:

You are over the age of 18 and can form a legally binding contract under applicable law.
You have provided and will continue to provide only true, accurate, current and complete information about yourself when filling out your purchase order.
You have sufficient authority, if you are purchasing on behalf of a company, to bind that company to the Terms.
Limitation of Liability
In no event will Furniture Factory Outlet or Furniture Factory Outlet's suppliers be liable for special, incidental, consequential or exemplary damages arising out of this agreement or out of the use of the site or for services provided by Furniture Factory Outlet, including, without limitation, damages or costs relating to the loss of profits, business, goodwill, data, computer programs, loss of information or programs or other data on your information handling system that arise out of or otherwise are related to the use of, or the inability to use, the content or the site or any linked website, the statements of any third party on the site, or unauthorized access to the site, your transmissions, your account or your password, even if Furniture Factory Outlet is advised of the possibility of such damages, or for any similar claim against you by another party. The above exclusion of incidental and consequential damages may not be enforceable under some applicable laws, so such exclusion may not apply to you. In no case shall Furniture Factory Outlet's liability for money damages exceed the Furniture Factory Outlet invoice amount paid by you or anyone else for the product.

Information Collected
Non-Personal Information
When You use Our website, Our servers may automatically collect certain Non-Personal Information such as: Your IP address, Your operating system, or Your browser.

Our Use of Cookies
We may use Cookies to store or retrieve information. Cookies are a small piece of text stored on Your browser which may allow Us to identify You upon return to the website or to remember specific information such as Your display options. Cookies are neither a virus nor spyware. You hereby authorize the use of cookies by Us.

Your Personal Identifiable Information (PII)
The Personal Information We collect and store is the information that You voluntarily disclose to Us for the functionality of Our site upon registration or ordering, including but not limited to; any information that identifies, relates to, describes, or is capable of being associated with a particular individual.

Whether or not You submit the following information to Us, "Personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

This personal information includes, but is not limited to, the following if it identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household:

  • Name or alias, address, billing address, IP address, email, account name, and other identifiers such as social security number, driver's license number, passport number, or military identification card number; or
  • Any information that identifies, relates to, describes, or is capable of being associated with, a particular Individual, including, but not limited to, signature, physical characteristics, education, employment or employment history, and financial, medical or health insurance information, as well as the following numbers: telephone, Insurance policy, bank account, credit card, and a debit card; or
  • Characteristics of protected classifications of PII under state or federal law; or
  • Commercial information, such as records of personal property, products or services purchased or considered, and purchasing histories or tendencies; or
  • Biometric or genetic information including but not limited to: physiological, biological, or behavioral characteristics, including DNA, sufficient to establish identity, etc.
  • Internet or other network activity such as browsing history or interactions with websites, apps, or ads; or
  • Geolocation data; or
  • Audio, electronic, visual, thermal, olfactory, or similar information; or
  • Professional or employment-related information; or
  • Education information including the name or address of a student or family members, student number, date or place of birth, mother's maiden name, handwriting, or other information that could identify a student with reasonable certainty; or
  • Information concerning children; or
  • Inferences drawn from any of the above information to create a consumer profile.

Third Party Information
Our Website may contain links or display advertising from third parties. Non-Personal and Personal Information You voluntarily provide to third parties through links on Our website may be shared with Us by Our advertisers and other third parties. In addition, We may receive Personal Information from co-registration partners when You have voluntary agreed to allow a third party to share their data. We have no control over the privacy practices of these third parties. Please be sure to read and accept the Privacy Policy on any website You visit.

No Information Collected from Children
We do not intentionally collect Personal Information from people who have not yet reached the age of majority in their jurisdiction. If you have not yet reached the age of majority in Your jurisdiction, please leave Our site immediately.

Storage and Security of Personal Information
Data Protection Officer
We have designated a Data Protection Officer (DPO) for Us who has the duty to: Ensure by contract that third parties to whom the company transfers personal information will adequately protect the information and use it only for specified lawful purposes; protect Your personal data using appropriate security measures; notify authorities of personal data breaches; obtain appropriate consents for processing data; keep records detailing data processing; train privacy personnel and employees. Please feel free to contact Our Data Protection Officer by email to [email protected].

Information Storage
We store Your Personal Information on Our computers, and We believe We have reasonable security measures in place including administrative, technical and physical safeguards that are appropriate for the size and complexity of Our business to protect Your Personal Information including encryption of any personally identifying information. However, We cannot guarantee that Our security measures will prevent Our computers from being accessed without authorization and Your Personal Information stored on them stolen, deleted or changed. We assume no responsibility for such unauthorized actions.

You hereby agree that We may store Your data on Our servers located within the U.S. or anywhere in the cloud.

Security Breach Notice
For any unencrypted data that We maintain that includes Personal Information, We will notify You of any unencrypted Personal Information that was, or is reasonably believed to have been, acquired by an unauthorized person. In the unlikely event that We do have a data breach We will be contacting Your state’s office of the Attorney General to report the breach and follow their instructions concerning communication with You and the repair that is required.

Disposal of Customer Records
Data Protection Officer
Your data will be kept in Our files for approximately two years from the time You last logged into Our website.
When the time comes to dispose of Customer Records; We will shred, erase or otherwise modify the personal information when disposing of Customer Records under Our control and notify any service providers to do likewise.

How We Use Your Information
We may use Your Personal Information for any legal purpose in Our sole discretion, including but not limited to; membership, registration, log-in, or order fulfillment purposes. You agree that We may also use Your Personally Identifiable Information to contact You by phone, U.S. mail, texts or email.

Dissemination of Individual Information
We may transfer Personally Identifiable Information to third parties for order fulfillment, to respond to Legal Processes or governmental requests for information, or for any other legal purpose.

Further, We may transfer Your Personally Identifiable Information to a third party as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of the business, provided that information is used or shared consistently with this Privacy Policy. If a third party materially alters how it uses or shares the personal information of a consumer in a manner that is materially inconsistent with the promises made at the time of collection, it shall provide prior notice of the new or changed practice to the consumer. The notice shall be sufficiently prominent and robust to ensure that existing consumers can easily exercise their choices consistently with this policy.

Do Not Track Requests
While Your browser may contain a "do not track" signal or other mechanism that provides You the ability to exercise choice regarding the collection of Personally Identifiable Information or about Your Internet activities over time and across third-party sites or online services, Our systems are not set up to accommodate Your browser's request.

Special Information for Nevada Residents
If You are a resident of the state of Nevada and a customer of Ours, You have the right to opt out of any "sale" of Your Personal Information. Simply write Us an email to [email protected] and We will remove Your Personal Information with-in 60 days and confirm this removal to You before any sale of Personal Information is made.

Privacy Policy Regulations For Residents of California Under the California Consumer Privacy Act of 2018 (CCPA)
Under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 ("CCPA"), a consumer, a California employee and Our service providers and contractors (Hereinafter "You" or "Your") have various rights with regard to personal information relating to You that is held by Us, including the right to request Us to delete any Personally Identifiable Information about You collected by Us, and requires Us to comply with a verifiable request by You to that effect, unless it is necessary for Us or Our service providers to maintain Your personal information in order to carry out specified acts.

You understand and agree that You are still responsible to follow the Privacy Policy of Our website as stated above. However, if there is any conflict between Our Privacy Policy and the CCPA then the CCPA regulations shall apply.

Your Personally Identifiable Information (PII) is described above. Further, the CCPA defines certain "Sensitive Personal Information" which means:

A. Personal information that reveals:
  • Your social security, driver's license, state identification card, or passport number.
  • Your account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.
  • Your precise geolocation.
  • Your racial or ethnic origin, religious or philosophical beliefs, or union membership.
  • The contents of Your mail, email, and text messages unless We are the intended recipient of the communication.
  • Your genetic data.
  • The processing of biometric information for the purpose of uniquely identifying You.
  • Personal information collected and analyzed concerning Your health.
  • Personal information collected and analyzed concerning Your sex life or sexual orientation.

B. "Personal information" does not include publicly available information or lawfully obtained, truthful information that is a matter of public concern. "Publicly available" means: information that is lawfully made available from federal, state, or local government records, or information that a business has a reasonable basis to believe is lawfully made available to th e general public by You or from widely distributed media, or by You; or information made available by You to whom You have disclosed the information if You have not restricted the information to a specific audience. "Publicly available" does not mean biometric information collected by Us about You without Your knowledge.
C. "Personal information" does not include Your information that is deidentified or aggregate information.
D. Sensitive information that is collected from You must be reasonably necessary and proportionate to either the purposes for which it was collected or another disclosed purpose that is compatible with the context in which the personal information was collected.

Your Personally Identifiable Information is being collected when required for the functionality of Our website; as well as for the purpose of fulfilling Your order and processing Your payment. Shipping and payment processing may be provided by a third-party service provider or contractor to whom We will provide Your data for this purpose.

You have the right to request that We disclose to You the categories and specific pieces of personal information We have collected about You. If We receive a verifiable request from You to access Your personal information, We will acknowledge your request within 10 days and We shall promptly take steps to disclose and deliver them to You, free of charge within 45 days (with a 45 day extension under certain conditions.) The information may be delivered by mail or electronically.

Further, You have the right to request that We delete or correct Your personal information and any information we have shared with a third-party service provider or contractor with certain exceptions like the need to complete a transaction. This information shall cover the 12-month period preceding Our receipt of the verifiable consumer request and shall be made in writing and delivered through Your account with Us if You maintain an account with Us, or by mail or electronically at Your option if You do not maintain an account. We are not obligated to provide the information requested by You more than twice in a 12-month period. We will not discriminate against You because You exercised any of Your rights under the CCPA, including, but not limited to, by:

A. Denying goods or services to You.
B. Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
C. Providing a different level or quality of goods or services to You.
D. Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.
However, nothing in CCPA prohibits Us from charging You a different price or rate, or from providing a different level or quality of goods or services to You, if that difference is reasonably related to the value provided to You by Your data. We may offer financial incentives, including payments to You as compensation, for the collection of personal information, the sale of personal information, or the deletion of personal information. We may also offer a different price, rate, level, or quality of goods or services to You if that price or difference is directly related to the value provided to You by Your data. We may offer financial incentives to You only if You give Us prior opt-in consent which clearly describes the material terms of the financial incentive program, and which may be revoked by You at any time.

  • If We receive a verifiable request from a consumer to delete the consumer's personal information pursuant to subdivision (a) of this section We shall delete Your personal information from Our records, notify any service providers or contractors to delete Your personal information from Our records, and notify all third parties to whom We have sold or shared such personal information to delete Your personal information, unless this proves impossible or involves disproportionate effort.
  • We may maintain a confidential record of deletion requests solely for the purpose of preventing the Your personal information who has submitted a deletion request from being sold, for compliance with laws, or for other purposes solely to the extent permissible under this title.
  • Our service providers or contractors shall cooperate with Us in responding to a verifiable request from You, and at Our direction, shall delete, or enable Us to delete, and shall notify any of Our service providers or contractors to delete, personal information about You collected, used, processed, or retained by the service provider or the contractor.
  • You shall have the right to request Us to correct inaccurate personal information about You and request that We correct such inaccurate personal information taking into account the nature of the personal information and the purposes of the processing of the personal information. Further, We shall not be required to comply with Your request to delete the Your personal information if it is reasonably necessary for Us to maintain the Your personal information in order to c omplete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide goods or services requested by You, or reasonably anticipated by You within the context of Our ongoing business relationship with You, or otherwise perform a contract between You and Us.

​We do not offer financial incentives associated with our collection, use, or disclosure of your personal information. You shall have the right to request that if We sell or share Your personal information, or if We disclose it for a business purpose, that We inform You of:
  • The categories of personal information that We collected about You.
  • The categories of personal information that We sold or shared about You and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each category of third parties to whom the personal information was sold or shared.
  • The categories of personal information that the business disclosed about You for a business purpose and the categories of persons to whom it was disclosed for a business purpose.
You have the right to opt-out of any sale of Your information. We do not sell or share your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law as well as other descriptions of actions you may take. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.

If in the future, We do begin to sell or share Your PII there will be an opt-out button on Our home page entitled "For California Residents: Do Not Sell or share My Personal Information."

The obligations imposed on Us by the CCPA shall not restrict Our ability to:
  • Comply with federal, state, or local laws or comply with a court order or subpoena to provide information.
  • Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities. Law enforcement agencies, including police and sheriff's departments, may direct a business pursuant to a law enforcement agency-approved investigation with an active case number not to delete a consumer's personal information, and upon receipt of that direction, a business shall not delete the personal information for 90 days in order to allow the law enforcement agency to obtain a court-issued subpoena, order, or warrant to obtain a consumer's personal information. For good cause and only to the extent necessary for investigatory purposes, a law enforcement agency may direct a business not to delete the consumer's personal information for additional 90-day periods. A business that has received direction from a law enforcement agency not to delete the personal information of a consumer who has requested deletion of the consumer's personal information shall not use the consumer's personal information for any purpose other than retaining it to produce to law enforcement in response to a court-issued subpoena, order, or warrant unless the consumer's deletion request is subject to an exemption from deletion under this title.
  • Cooperate with law enforcement agencies concerning conduct or activity that the business, service provider or contractor, or third party reasonably and in good faith believes may violate federal, state, or local law.
  • Cooperate with a government agency request for emergency access to a consumer's personal information if a natural person is at risk or danger of death or serious physical injury provided that:
  • The request is approved by a high-ranking agency officer for emergency access to a consumer's personal information.
  • The request is based on the agency's good faith determination that it has a lawful basis to access the information on a nonemergency basis.
  • The agency agrees to petition a court for an appropriate order within three days and to destroy the information if that order is not granted.
  • Exercise or defend legal claims.
  • Collect, use, retain, sell, share, or disclose consumers' personal information that is deidentified or aggregate consumer information.
  • Collect, sell, or share a consumer's personal information if every aspect of that commercial conduct takes place wholly outside of California. For purposes of this title, commercial conduct takes place wholly outside of California if the business collected that information while the consumer was outside of California, no part of the sale of the consumer's personal information occurred in California, and no personal information collected while the consumer was in California is sold. This paragraph shall not prohibit a business from storing, including on a device, personal information about a consumer when the consumer is in California and then collecting that personal information when the consumer and stored personal information is outside of California.

If You feel We have not lived up to the requirements of the CCPA You may contact us at [email protected] call us at 8005307665. You may also designate an authorized agent to contact us on your behalf subject to our verification of their authority granted by you. The agent must be a natural person or a business entity that is registered with the California Secretary of State.

Not for use by Residents of the European Union
We do not accept customers who are residents of the European Union. This website may not be used by any resident of the European Union.

Privacy Policy Updates For the Entire Website
This Privacy Policy is effective as of May 26, 2023. We reserve the right to revise this policy from time to time without prior notice. You will be notified of any material changes in Our Privacy Policy either by email or by a conspicuous posting on Our Website.